Opportunities at The Westmoreland

The Westmoreland Museum of American Art seeks an enthusiastic individual to work in the important Gallery Host role with the Visitor Experiences & Special Events Team. Gallery Hosts work to ensure a safe facility for all visitors, welcoming and assisting them during their visit. Responsibilities also include safeguarding our priceless collection through observation and inspection of the gallery spaces.  

Candidates for this position must be flexible, reliable, observant, and possess strong communication skills. Prior customer service experience is preferred. Individuals must be available to work flexible hours including days, evenings, weekends and holidays. This position is Part-time, less than 20 hours per week. If you enjoy working with the public and have an interest in art or history, this position may be for you! 

Employment offers are contingent upon satisfactory verification or criminal, and/or employment background checks. 

The Westmoreland is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 
 
To apply, please your cover letter and resume to careers@thewestmoreland.org.  

The Part-time Visitor Services Assistant Manager supervises the Visitor Experiences staff, setting the example for excellent customer service, while ensuring a secure and safe facility for our visitors and the protection of the Museum’s assets and collection. This candidate will possess excellent communication skills, a passion for art and a commitment to fostering a welcoming and inclusive environment for all museum visitors.  As part of this part-time role, this individual is greeting our visitors at The Museum’s Welcome Desk during our open business hours, Wednesday through Sunday, and evening hours as required for after hours programming.

Responsibilities:

Supervisory:

• Manages the Visitor Experiences staff daily to ensure full coverage for museum hours and special events.
• Keep Visitor Experiences staff informed of upcoming exhibitions, programs, events and other information of interest to the visitor.
• Work with Senior Manager of Visitor Services to plan year-round staff training programs featuring customer service, public relations, safety, education and security components. Responsible for implementing training program.
• Approves, updates, maintains, and stocks checklists, Visitor Experiences materials, updating the Gallery Host manual, and others procedural information.

Welcome Desk and Gallery Support:

Maintains and manages the Welcome Desk, setting the example for quality customer service. These duties include:

• Opens and closes Museum as needed.  
• Provides security for the lobby; monitors people coming in and exiting the front door; addresses emergencies with confidence and authority.
• Treats all visitors with inclusiveness  
• Ensures visitor safety.
• Processes and records all monetary transactions by handling money, accurately making change quickly, and accurately tracking and recording the register and event cash boxes.
• Over sees and records accurate visitor logs and count for the day, including tours and special events.

Other duties as requested by the Senior Manager of Visitor Services.

Qualifications:

1. Minimum of 3-5 years visitor or customer service experience in a supervisory capacity.
2. Experience with staff development and training, team building, and ability to work productively and collaboratively with all levels of management and staff.
3. Effective communication with visitors (children and adults), volunteers and museum staff in a courteous and professional manner. Demonstrated strong customer service skills.
4. Demonstrated cash handling and record keeping abilities following internal procedures.
5. Excellent computer skills including Microsoft Office; ability to use Outlook Calendar and Outlook email required.
6. CPR/AED certified. Must be able to take and pass training to obtain certification. Museum will provide training if candidate does not have certification.
7. Ability to occasionally move objects weighing up to 30 lbs.
8. Flexibility to work part-time hours including weekends, evenings and holidays as required.
   

To apply, please send cover letter and resume to careers@thewestmoreland.org.
Employment offers are contingent upon satisfactory verification FBI fingerprint, PA Child Abuse (Act 33) and PA Criminal (Act 34) Clearances.

The Museum is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Museum does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, physical or mental disability, marital status, veteran status, gender identity or expression, or any other category protected under applicable federal, state, or local law. We encourage individuals of all backgrounds to apply.

The Part-Time Museum Shop Assistant Manager will play a crucial role in the operations and success of our Museum Shop and Cafe while enjoying the flexibility of a part-time position. This role requires a blend of strong retail management skills, customer service excellence, and a passion for arts and culture. You will work closely with the Museum Shop Manager to ensure the smooth functioning of the shop and café to create an engaging experience for our visitors. The expected work hours are Wednesday through Friday and Sunday 9:30am-5pm with occasional evenings as required.

Responsibilities:

Supervisory:

1. Provide guidance and supervision to museum shop and café staff and volunteers during scheduled shifts, fostering a positive and collaborative work environment. Delegate tasks effectively and ensure that team members are trained on proper shop and café procedures and to deliver exceptional customer service.
2. Assist in scheduling of Visitor Services staff to provide coverage for Shop and Cafe for all required hours, including special event needs.

Shop Operations:

• Provide outstanding customer service to museum visitors.  Assist customers in finding products, answering inquiries, and providing information about museum exhibitions and programs.
• Assist with monitoring inventory levels, stock rotation, and merchandise displays to optimize sales and maintain a visually appealing shop environment and café.
• Support the Museum Shop Manager in planning and executing creative and visually appealing displays that highlight merchandise and promote sales.
• Actively promote museum shop and café products and services to visitors, maximizing sales opportunities while upholding the Museum’s mission and values.
• Prepare end of day transactional reconcilements and communicate any discrepancies or issues to the Museum Shop Manager.
• For the Café within the Museum Shop, ensure the café environment reflects the museum’s atmosphere and aesthetic, perform daily opening and closing procedures, monitor inventory levels, places orders for supplies and maintain safe food and beverage handling procedures.
• Other duties as assigned.

Qualifications:

1. Minimum of three years experience in retail management.
2. Excellent interpersonal and communication skills, with a customer-centric approach.
3. Demonstrated ability to manage inventory, analyze sales data, and implement strategies to drive revenue growth.
4. Proficiency in Microsoft Office Suite and experience with inventory management software.
5. Knowledge of beverage preparation techniques and equipment is advantageous.
6. Ability to stand for extended periods and lift up to 30 pounds.
7. Flexibility to work part-time hours, including weekends, evenings, and holidays as required.

To apply, please send cover letter and resume to careers@thewestmoreland.org.
Employment offers are contingent upon satisfactory verification FBI fingerprint, PA Child Abuse (Act 33) and PA Criminal (Act 34) Clearances.

The Museum is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Museum does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, physical or mental disability, marital status, veteran status, gender identity or expression, or any other category protected under applicable federal, state, or local law. We encourage individuals of all backgrounds to apply.